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Pivot Cycles, based in Arizona, has introduced a new warranty program aimed at enhancing customer confidence and long-term satisfaction with their products. The Pivot Premier Lifetime Warranty & Courtesy Bearing Replacement Program underscores the company’s commitment to quality, durability, and rider support. This initiative is designed to provide peace of mind to Pivot owners by offering lifetime coverage on frames and complimentary bearing replacements for certain components.
Key Features of the Premier Lifetime Warranty
The Premier Lifetime Warranty applies to bikes sold after January 1, 2024, and covers the original owner for lifetime frame coverage against defects in materials and workmanship. This warranty is a significant upgrade from the previous 3-year frame warranty, reflecting Pivot’s confidence in the durability and quality of their bikes.
To qualify for the lifetime warranty, bikes must be registered within 30 days of purchase or by April 1, 2025, whichever is later. Bikes purchased and registered in 2024 are automatically enrolled in the lifetime coverage program. Owners who do not register their bikes will retain the standard 3-year frame warranty. Registration is essential to unlock the full benefits of the lifetime coverage.
Courtesy Bearing Replacement Program
In addition to the lifetime frame warranty, Pivot has introduced a Courtesy Bearing Replacement Program. This program offers lifetime replacement for frame linkage bearings, ensuring that riders can maintain optimal performance over the lifespan of their bike. While the bearings are designed to be durable, this program provides added assurance in case replacements are needed.
It’s important to note that the Courtesy Bearing Replacement Program is not a warranty. Customers will be responsible for labor costs associated with bearing replacements. However, Pivot offers a unique opportunity through its Pivot Pro Garage, where riders can learn to perform bearing replacements themselves, potentially saving on labor costs.
How to Register
To take advantage of these programs, Pivot owners must register their bikes on the company’s website. Registration ensures eligibility for both the Premier Lifetime Warranty and the Courtesy Bearing Replacement Program. The process is straightforward and can be completed online via the following links:
- Lifetime Warranty Registration
- Courtesy Bearing Replacement Form
Company Perspective
Bryan Mason, President of Pivot Cycles, emphasized the company’s dedication to delivering exceptional quality and long-term support for riders. “With lifetime coverage and courtesy bearing replacements, we’re ensuring that every Pivot rider can enjoy the ride of a lifetime with peace of mind, knowing we’re here to support them for the long haul,” he said.
Why This Matters
This new warranty and bearing replacement program is a significant step forward for Pivot Cycles. It not only highlights the brand’s confidence in its products but also demonstrates a commitment to customer satisfaction and support. By offering lifetime coverage and complementary bearing replacements, Pivot is setting a high standard in the cycling industry, ensuring that their bikes remain reliable and performant for years to come.
Conclusion
Pivot Cycles’ Premier Lifetime Warranty & Courtesy Bearing Replacement Program is a testament to the brand’s focus on quality, durability, and rider support. By providing lifetime frame coverage and complimentary bearing replacements, Pivot is offering unparalleled peace of mind to its customers. Owners of bikes purchased after January 1, 2024, should ensure their bikes are registered to take full advantage of these benefits. For more information and to register your Pivot bike, visit PivotCycles.com.
